Return and Refund Policy

At Halo & Hues, we are committed to providing a smooth and transparent shopping experience. Please review our Refund and Delivery Policy below.

📦 Delivery Policy

• Processing Time: Orders are typically processed within 1–3 business days after the order is placed.

• Shipping Time: Once processed, orders are shipped and usually delivered within:

  • Standard Shipping: 5–7 business days (domestic)

  • Express Shipping: 2–3 business days (if selected at checkout)

Note: Shipping times may vary based on location, shipping method, and external factors like holidays or courier delays.

• Tracking: You will receive a confirmation email with tracking information once your order has been shipped.

💸 Refund Policy

We want you to love your purchase! If you’re not satisfied, we’re here to help.

1. Refund Eligibility

You may request a refund within 7 days of delivery if:

• The product is unused, unworn, and in original packaging.

• You provide a valid order number or proof of purchase.

• The product is not listed as final sale or non-refundable.

2. Non-Refundable Items

We do not accept returns or refunds for:

• Digital products once downloaded or accessed.

• Customized or personalized items.

• Gift cards or promotional items.

• Products marked as final sale.

3. How to Request a Refund

To request a refund:

1. Email us at [email protected] with your order number and reason for return.

2. We will review your request within 3–5 business days.

3. If approved, we will provide return instructions or next steps.

Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refund Processing

• Once the returned item is received and inspected, your refund will be processed within 7–10 business days.

• Refunds will be issued to the original payment method.

📬 Contact Us

If you have any questions about this policy or need help with a return:

📧 Email: [email protected]
🌐 Website: https://haloandhues.com